TERMS AND CONDITIONS
WHOLESALE OPERATORS & TRAVEL AGENTS

TOUR OPERATOR / TRAVEL AGENT
TERMS and CONDITIONS, BOOKINGS & GENERAL INFORMATION

DEFINITIONS
In this agreement, unless inconsistent with the text –

• TOURING SOUTH AFRICA shall mean a division of DREAMWEAVER HOLDINGS (PTY) LTD (trading as TOURING SOUTH AFRICA and/or all its subsidiary companies from time to time which trade under the TOURING SOUTH AFRICA brand in Southern Africa);

 

• THE TOUR OPERATOR shall mean any tour operator or travel agent which deals with TOURING SOUTH AFRICA;

 

• FIT RESERVATION shall mean a booking for a Free Independent Traveler;

 

• GROUP RESERVATION shall mean a booking concluded on behalf of a group of tourists;

 

• BOOKING shall mean any FIT or GROUP RESERVATION;

 

• COMMENCEMENT DATE shall mean the first day of arrival in Southern Africa;

 

• TARIFF shall mean the confidential price list issued by TOURING SOUTH AFRICA to TOUR OPERATORS from time to time.

RECORDAL

These terms and conditions will limit the liability of TOURING SOUTH AFRICA to the TOUR OPERATOR and the guest of the TOUR OPERATOR and any BOOKING made with TOURING SOUTH AFRICA by the TOUR OPERATOR are subject to these terms and conditions.

TARIFF

• TOURING SOUTH AFRICA shall be entitled, from time to time, to alter at its discretion the TARIFF by amending the prices listed in the TARIFF and while TOURING SOUTH AFRICA will endeavor to notify all interested parties of any such change, they cannot warrant that this will take place and THE TOUR OPERATOR is accordingly advised to check prices before confirming any BOOKING;

 

• Certain services, but not limited to, entrance fees, airport taxes and fuel levies are subject to adjustment without any notification to the TOUR OPERATOR;

 

• The rates quoted in the TARIFF are strictly private and confidential and must not be disclosed by the TOUR OPERATOR to any other party.

FIT RESERVATION

• All bookings will be confirmed to THE TOUR OPERATOR by  TOURING SOUTH AFRICA in writing;

 

• On confirmation of booking, THE TOUR OPERATOR is required to make full payment  not less than thirty days prior to COMMENCEMENT DATE;

 

• Payment is to be made in the currency of the invoice. TOURING SOUTH AFRICA invoice in either South African Rand or United States dollars. Should THE TOUR OPERATOR want to make payment in a currency different from that of invoice, TOURING SOUTH AFRICA reserve the right to obtain and advise the applicable exchange rate which shall be valid for 3 working days from date of notification of advised exchange rate;

 

• If the TOUR OPERATOR wishes to cancel any FIT BOOKING it shall do so, in writing, and no cancellation shall be confirmed  unless and until such time as it has been acknowledged and accepted by TOURING SOUTH AFRICA, in writing, and shall always be subject to the applicable supplier cancellation policy / fees;

 

• TOURING SOUTH AFRICA shall not be under any obligation to issue any travel documents to THE TOUR OPERATOR or any of its guest until such time as full payment has been received.

GROUP RESERVATION

• All GROUP BOOKINGS will be confirmed to the TOUR OPERATOR by TOURING SOUTH AFRICA in writing;

 

• On confirmation of the BOOKING a deposit is required as per the suppliers required payment terms and conditions;

 

• Balance of payment is due as per the supplier’s required terms and conditions;

 

• Payment is to be made in the currency of the invoice. TOURING SOUTH AFRICA invoice in either South African Rand or United States dollars. Should THE TOUR OPERATOR want to make payment in a currency different from that of invoice, TOURING SOUTH AFRICA reserve the right to obtain and stipulate the applicable exchange rate which shall be valid for 3 working days from date of notification of stipulated exchange rate;

 

• If the TOUR OPERATOR wishes to cancel any GROUP BOOKING it shall only be entitled to do so, in writing, and no cancellation shall be confirmed unless and until such time as it has been acknowledged and accepted by TOURING SOUTH AFRICA, in writing, and shall always be subject to the applicable supplier cancellation policy / fees;

 

• TOURING SOUTH AFRICA shall not be under any obligation whatsoever to issue any travel documents to THE TOUR OPERATOR or any of its guest until such time as full payment has been received.

CANCELLATION BY TOURING SOUTH AFRICA

• THE TOUR OPERATOR acknowledges that in keeping with the policy adopted by tour operators world-wide, TOURING SOUTH AFRICA shall be entitled at its sole discretion to cancel any BOOKING prior to the commencement of the first activity booked in terms of such BOOKING, and in any such case the entire amount paid by THE TOUR OPERATOR shall be refunded by TOURING SOUTH AFRICA to THE TOUR OPERATOR and THE TOUR OPERATOR shall not have any further claim of whatsoever nature against TOURING SOUTH AFRICA as a result of such cancellation;

 

• TOURING SOUTH AFRICA shall be entitled at its sole discretion, should it deem it necessary for whatsoever reason, to change any BOOKING by providing alternate accommodation or other services to the GUEST concerned provided the alternate is of at least of the same quality and standard as that in respect of which the BOOKING was originally made.

EXCLUSION OF LIABILITY

• THE TOUR OPERATOR acknowledges and accepts that TOURING SOUTH AFRICA at all times acts only as an agent on behalf of its suppliers and will not be liable for any loss or damages, whether to persons, their luggage or other items in their possession, or arising as a result of the exercise by TOURING SOUTH AFRICA of any of its rights in terms hereof and irrespective of whether such loss or damage has arisen as a result of disease, ill health, adverse weather conditions or any other cause including any loss which may be occasioned by the negligence of TOURING SOUTH AFRICA or any of its personnel or agents and THE TOUR OPERATOR hereby indemnifies TOURING SOUTH AFRICA and absolves it from any liability in respect of any claims which may be made against TOURING SOUTH AFRICA in respect of any such loss or damage which is brought by or through any guest of THE TOUR OPERATOR;

 

• THE TOUR OPERATOR shall ensure that it and/or its guests take out adequate insurance, including medical insurance, to cover against any and all such loss or damages.

ACKNOWLEDGEMENTS BY TOUR OPERATOR

THE TOUR OPERATOR acknowledges that –

• If any accommodation, excursion or other service which has been booked is not available for any reason whatsoever, TOURING SOUTH AFRICA shall be entitled to make similar alternative arrangements at the same price as that which is not available and no claim whatsoever shall arise against TOURING SOUTH AFRICA as a result of such unavailability;

 

• Transportation used on scheduled and day tours will be determined by TOURING SOUTH AFRICA based upon the number of passengers on tour, and TOURING SOUTH AFRICA reserves the right to use either smaller or larger vehicles at their discretion;

 

• Airlines and most vehicle operators limit the weight of the luggage which can be carried by any guest and that no claim shall arise against TOURING SOUTH AFRICA in the event of any guest not being allowed to carry any luggage or being required to effect payment for any such excess luggage;

 

• The obligation to obtain a current and valid passport, all necessary visas and vaccinations is that of the guest and TOURING SOUTH AFRICA shall not be liable in any matter whatsoever;

 

• Any arrangements, whether for air travel, accommodation or other services which are made by TOURING SOUTH AFRICA on behalf of any guest of THE TOUR OPERATOR may be made subject to the standard terms and conditions of the service provider which will be applicable to and shall bind the TOUR OPERATOR and the guest of the TOUR OPERATOR;

 

• TOURING SOUTH AFRICA will not be obliged to refund any amount paid for any un-utilized service which may have been made for any guest;

 

• The guest of THE TOUR OPERATOR shall be liable to pay, in advance, for any new and additional services whilst traveling on the ground which are not included in the original itinerary.

VARIATIONS

THE TOUR OPERATOR acknowledges that these terms and conditions are incorporated in and form part of THE TARIFF and that they may be altered from time to time at the sole discretion of TOURING SOUTH AFRICA.  THE TOUR OPERATOR accordingly acknowledges that the provisions of this agreement shall be deemed to be amended from time to time as and when the terms and conditions on which TOURING SOUTH AFRICA trades are amended and to such extent this agreement shall be deemed to be varied from time to time as reflected in the tariff.

JURISDICTION AND APPLICABLE LAW

Any booking, made by THE TOUR OPERATOR with TOURING SA and any dispute of whatsoever nature which may arise there from shall be subject to South African law and THE TOUR OPERATOR consents to the exclusive jurisdiction of the High Court of South Africa for the resolution of any such dispute.

AMENDMENTS

This agreement embodies the entire understanding of the parties and there are no terms, conditions or warranties, whether express or implied, other than those contained herein, and any amendment to this agreement shall, subject to the provisions of the VARIATIONS clause above, not be binding on the parties unless reduced to writing and signed by all parties affected by such amendments.

INDULGENCES

In the event of any party hereto allowing any other party any leniency, extension of time or indulgence, this shall be without prejudice to the rights of the party granting such leniency, extension of time or indulgence, who shall be entitled to enforce his rights in terms hereof at any time.

TERMS OF USE
CONTENT FROM DREAMWEAVER HOLDINGS (PTY) LTD WEBSITES

Content on the TOURING SOUTH AFRICA website is published for your enjoyment. You may freely access and store the majority of this Content for use. Please respect the following Terms of Use which set out permitted use of the Websites.

Please note that the intellectual property rights in all ‘Content’ (including images, editorial or descriptive text, footage or any other media) featured within the ‘Websites’ (www.touringsa.net and all sub-domains) and selected social media platforms, is owned by TOURING SOUTH AFRICA and other copyright owners as specified wherever possible.

Images may only be used for the purposes of promoting Southern Africa and may not under any circumstances be shared, re-sold or distributed to any third party.

A BOUTIQUE GUESTHOUSE

This is our Guesthouse in the Philippines. It is one of the very few places in South East Asia where you will find a wide selection of South African foods and drinks.  Come stay as a guest and leave as a friend.